This week I have had the unfortunate pleasure of having to speak to someone in BT's callcentre. Bet you can guess where this post is going already...

I like paying bills online. I logged in to pay our last phone bill online, to discover that for some reason the new account never got added after we moved. So I set it up, and got a message saying bills/calls etc would be viewable 'within 48 hours'.
Four days later and there's still no sign of any details. So I phoned customer services, and had a frustrating conversation with a very nice Indian lady who didn't understand what I was saying and didn't know how to help anyway.
In the end she decided it would take 5 working days to setup, and that I should have recieved some emails and blah-de-blah. Fine, you're wrong, but whatever.

So I gave up and paid the bill in the Post Office. Even that wasn't without drama though, as for some stupid reason BT won't let you pay bills with a credit card (yet they will online, hmm). Urgh.

As for the online account, I figured that one out - typo on the account number. Ooops.
Even that's not easy to fix - can't edit the account number, so I figured I could delete it and try again. Oh no, can't do that... got a nice message in angry red text saying to ring customer service and get them to deal with it. Bloody hell Not got the energy or patience to attempt that one just yet

tags: grr